frequently asked question

Q: Why does the APR appear so high?

APR is a good way of making comparisons between similar products. The APR appears to be high as it assumes that you will be paying the same interest each period for the entire year. Our actual charges are fixed at £30 pounds per £100 pounds borrowed which is 30%

Q:What is home collected credit?

Home collected credit is a friendly, personal service, providing small loans with affordable repayments, collected every week from customer's homes.

There are no hidden charges or late payment fees and the amount agreed with your agent will never increase.

Q: How much can I borrow?

First time customers can borrow amounts from £50-£500, depending on your personal circumstances. Existing customers may be able to borrow cash up to £1000.

When you borrow money from Taylor Marketing (Ely) Ltd t/as Buffaloan, you know upfront exactly how much your repayments will be. So you can borrow money from us knowing that there will never be any unexpected extras.

To see how much it costs to borrow money from Taylor Marketing (Ely) Ltd t/as Buffaloan, why not use our Loan Calculator

Q: What information do I need when I apply?

You will need proof of ID usually your passport or driving licence, proof of your address, plus proof of income. You may also be asked for your national insurance number.

Q: Can I get a loan if I have a poor credit history or a CCJ and have been turned down for credit previously?

Don't worry if you have a poor credit history or have been turned down for credit before. At Buffaloan we always consider your individual circumstances even if you have a poor credit history - even if other companies may have turned you down in the past. We are often able to offer loans to people with a poor credit history, even a CCJ. Loans are given to people who can show they are now in a position to make repayments. However, we will only lend an amount we believe you will be able to repay.

People with a poor credit history often appreciate the fixed regular repayments involved in our loans. Knowing exactly what is owed - and that the amount will not grow over time - can make it easier to budget and plan ahead. With Buffaloan, loans are as straightforward as any of our other credit products. Having a poor credit history doesn't complicate things at all.

To get a loan simply complete an online application. We'll provide you with a decision in principle within a few minutes.

Q: What happens if I miss a payment?

The first thing to do is to contact your agent who can work through and agree a solution with you. It is essential that you do not ignore the situation.

With a loan from Buffaloan there are no hidden charges or late payment fees and the amount agreed with your agent will never increase.

Q: Are there any extra charges?

No, unlike some high street banks and credit card companies who charge for missed payments or overdraft facilities. Buffaloan prides itself on being transparent and having no extra charges.

Q: What happens if I want to settle my account early?

You should contact your Agent to discuss your requirements. They will guide you through the process and advise you whether you are entitled to a rebate.

Q.I want to keep my account private from other members in my household. Is this possible?

All information you share with us will be treated confidentially. We are bound by the Data Protection Act and we will only discuss details of your loan with you, not other family members or friends

Q. How much is it going to cost me?

This depends entirely on the type of product you want and the number of weeks that you want to repay it over. If you would like more details, please use our Loan Calculator.

Q.How can I apply?

Applying is easy, simply complete an online application form and get a decision in principle straight away. We are open Monday to Friday 8am- 8pm and Saturday 8.30am - 5pm.

Q. When do I start paying the money back?

You start paying the money back 7 days after you receive your loan. You will be given a payment book, which you should keep in a safe place, where all your regular repayments are recorded - so you always know where you are.

Q. What is a payday loan?

We can help bridge the gap between now and payday. Loans don't have to be for large amounts - when unexpected costs crop up before payday, loans of between £50 and £500 can make all the difference. Taylor Marketing (Ely) Ltd t/as Buffaloan is a sensible source of pre-payday cash. Loan applications can be completed online, and we can give you a decision in principle within minutes.

With Taylor Marketing (Ely) Ltd t/as Buffaloan, having a bad credit history may not exclude you from getting a loan to help you manage until payday - loan decisions at Taylor Marketing (Ely) Ltd t/as Buffaloan are based on your current circumstances. But as a responsible lender, we will not offer a loan that we believe you will have difficulty repaying.

When you need pre-payday cash, loans from Taylor Marketing (Ely) Ltd t/as Buffaloan offer a straightforward solution.

Q. What is a bad credit loan?

For anyone with a history of bad credit, loans can be difficult to come by. However, Taylor Marketing (Ely) Ltd t/as Buffaloan Personal Credit offers loans to people with bad credit, loans of between £50 and £500.

Taylor Marketing (Ely) Ltd t/as Buffaloan is a responsible lender and the last thing we want to do is encourage further bad credit - unsecured loans are available for reasonable amounts that people can comfortably repay. You will know exactly how much it will cost you each week - and that the amount you owe will never increase.

To apply, simply complete our online application form and you'll have a decision in principle in minutes. You don't need to worry about a previous track record of bad credit. Loan applications to Taylor Marketing (Ely) Ltd t/as Buffaloan are based on whether you are now in a position to repay a loan.

So, even if you thought you were not eligible because of previous bad credit, unsecured loan approval in principle from Taylor Marketing (Ely) Ltd t/as Buffaloan may be only a few minutes away.

Q.What is a doorstep loan?

When people talk about a 'doorstep loan' from Taylor Marketing (Ely) Ltd t/as Buffaloan they are referring to our home collected credit service. A 'doorstep loan' is actually a straightforward personal loan for £50 to £500, which is delivered by a local agent, literally to your doorstep. Loan repayments are also collected from your doorstep. Lenders rarely offer this level of personal, convenient service, but that's what our business is based on.

You can apply for our loans without having to do a lot of complicated paperwork and you don't need to be a homeowner. Taking out a loan with Taylor Marketing (Ely) Ltd t/as Buffaloan is a straightforward way of borrowing a small amount of money. We offer simple loans with straightforward fixed repayments and no hidden charges.

Q. How can I obtain fast cash?

When you need fast cash, loans from Taylor Marketing (Ely) Ltd t/as Buffaloan can be arranged quickly and simply. What exactly do we mean by fast cash? Personal loans of upto £500 that can be approved in principle in minutes and delivered to your home within only a few days.

Taylor Marketing (Ely) Ltd t/as Buffaloan makes it as straightforward as possible to get fast cash with no hidden costs. And we don't expect you to compromise to get fast cash - personal loans from Taylor Marketing (Ely) Ltd t/as Buffaloan are totally upfront - your loan agreement will make it clear exactly how much you owe and that amount will never go up. Getting a fast cash personal loan couldn't be more straightforward. Our Loan Calculator will show you the repayments on a personal loan.

Q:What is the APR for my loan?

Once you agree the loan amount and the amount that you can afford to repay each week with an agent, they will be able to advise you of the Annual Percentage Rate (APR) that applies to your loan.

Q.As a tenant, loan companies usually turn me down, will you?

As a tenant, loans don't have to be out of your reach. We are often able to offer a loan to someone who is a tenant. Loan applications to Taylor Marketing (Ely) Ltd t/as Buffaloan are not rejected simply because people are non-homeowners. What's more, we are interested in your present ability to afford a loan, not your previous credit history. Even if you have County Court Judgements or other forms of adverse credit, loans (tenants or homeowners) may be approved. Tenants in private rented accommodation and council housing are welcome to apply.

Our (tenant) loans are no different to the loans we would offer to homeowners - there are no hidden extras. Likewise, if you're a tenant, loans from Taylor Marketing (Ely) Ltd t/as Buffaloan are totally upfront and the amount owed never increases. Every week, one of our friendly agents will collect the repayments on your loan. Tenants tell us that they find this level of service really convenient.

Q. Can I defer my payday loan repayment?

We do understand that sometimes loans may be needed over a two month period. In that case please contact our Customer Services to discuss this. Deferral will incur new charges for every month the loan is deferred, but still at our fixed rate.

Q. Can I get a loan with a bad credit history?

Even if you have a bad credit history, loans from Taylor Marketing (Ely) Ltd t/as Buffaloan may still be available to you. We focus on whether you are able to afford the repayments now - in your current circumstances - rather than concentrating on your past track record. So even if you have a bad credit history that includes County Court Judgements, if your financial situation is now more stable, we may be able to offer you a loan.

With a bad credit history (also known as an adverse credit history) loan companies may be less likely to accept your application. But we will not penalise you because you have a bad credit history. Loans from Taylor Marketing (Ely) Ltd t/as Buffaloan carry no hidden extra charges or interest - even with adverse credit history, loan costs are made clear upfront, and you can expect to pay exactly the amount stated in your loan agreement.

If you have an adverse credit history, loans for small amounts up to £500 are available from Taylor Marketing (Ely) Ltd t/as Buffaloan. You can apply here.